Buyer Protection

We want you to shop with absolute confidence. That's why we've implemented an industry-leading Buyer Protection policy that works hand-in-hand with our community standards.

When Are You Covered?

You cover you unconditionally when the product fails to meet the core promises laid out by the author. Common scenarios where we provide refunds include:

• Item is "not as described" — the product is materially different in functionality or visuals from the item description or live preview.
• Item has a security vulnerability — a critical flaw is discovered and the author hasn't provided an immediate patch.
• Item support is unfulfilled — you purchased an extended support package that the author has failed to honor in a reasonable timeframe.
• Item is completely broken — the software does not function at all in the stated environments.

The Resolution Process

If you encounter any of the above scenarios, we first recommend reaching out directly to the author via their support portal. Most issues are simple misunderstandings or configuration errors that can be swiftly resolved.

If the author is unresponsive or cannot fix a legitimate flaw, our staff steps in. By raising a dispute through your Purchases page, our technical review team will assess the code and the conversation to facilitate a fair refund directly back to your original payment source.